Terms and Conditions

Join Town – Pharmaceutical Trading and Services MENA
Last Updated: 16/2/2026

Welcome to Join Town. By engaging in business transactions or using our services, you agree to comply with the following Terms and Conditions:

1. Nature of Business

Join Town operates in pharmaceutical trading, medical supplies distribution, and related services across the Middle East and North Africa (MENA) region, in compliance with applicable local laws and regulatory requirements.

2. Regulatory Compliance

• All products and services are supplied in accordance with applicable health authority regulations.

• Customers are responsible for ensuring they hold the necessary licenses and regulatory approvals required for importation, distribution, or resale within their jurisdiction.

• Products are supplied only to duly licensed entities where required by law.

3. Orders and Supply

• All orders are subject to approval and product availability.

• Delivery timelines may vary depending on shipping procedures, regulatory clearances, and customs processing.

• Join Town shall not be held liable for delays caused by regulatory authorities, customs, or other circumstances beyond our control.

4. Pricing and Payment

• Prices are determined according to official quotations or executed contracts.

• Payment must be made in accordance with the agreed payment terms stated in invoices or contracts.

• Prices may be adjusted due to market fluctuations, regulatory changes, or operational costs.

• 5. Limitation of Liability

Join Town shall not be liable for improper storage, handling, or use of products after delivery. Customers must comply with manufacturer storage and usage guidelines at all times.

6. Intellectual Property

All trademarks, documentation, and materials associated with Join Town are protected under applicable intellectual property laws and may not be used without prior written consent.

Privacy Policy

Last Updated: 16/2/2026

Join Town is committed to maintaining the confidentiality and security of client and partner information.

1. Information We Collect

We may collect the following information:

• Company name and registration details

• Contact information

• Trade licenses and regulatory documentation

• Billing and shipping information

2. Use of Information

Information is used for the following purposes:

• Contract execution and order processing

• Regulatory compliance

• Invoicing and financial management

• Service improvement and business communication

3. Data Protection

We implement appropriate technical and organizational measures to safeguard information against unauthorized access, disclosure, or misuse.

4. Information Sharing

Information will not be sold or rented to third parties. Data may be shared only when necessary to complete transactions (e.g., logistics providers, regulatory authorities) or when legally required.

Return and Exchange Policy

Last Updated: 16/2/2026

Due to the sensitive nature of pharmaceutical and medical products, returns are subject to strict conditions:

1. Pharmaceutical and Medical Products

• Products may not be returned after delivery unless there is a confirmed supply error or verified manufacturing defect.

• Any discrepancy must be reported within 48 hours of receipt.

• Returned items are subject to inspection prior to approval of replacement or credit.

2. Special Order Products

• Products imported, manufactured, or customized specifically for a client are non-returnable and non-refundable.

3. General Conditions

• Products must remain in original, unopened condition where applicable.

• Join Town is not responsible for damage resulting from improper storage after delivery.